Refund Policy

Every new GroomrLink subscription, Starter or Pro, starts with a 90-day free trial. No payment is collected and no charge is made during this period, even though a payment method is authorised with Razorpay to enable billing once the trial ends.

You can cancel at any point during the trial from your dashboard billing settings at no cost whatsoever.

Once your 90-day trial ends, your subscription automatically moves to active monthly billing at your plan's listed rate, charged in advance via Razorpay. We aim to notify you before this happens so there are no surprises.

You can cancel anytime from your dashboard. There are no contracts and no lock-in period.

When you cancel an active paid subscription, you retain access until the end of your current billing period. We do not issue partial refunds for the unused portion of a billing period already paid for.

Because the trial is genuinely free and no charge occurs until you actively continue past 90 days, refund requests are handled case by case rather than on a fixed automatic schedule. We will issue a refund where:

• You were charged in error (for example, a duplicate or failed cancellation was not processed correctly).
• A technical issue on our side prevented you from using the Service for a material part of a billing period.

Refunds are not provided simply for not using the Service during a billing period you did not cancel in time, or for change of mind after the trial has ended and billing has begun.

Contact us with your salon name and the billing period in question via the contact form or by emailing contact@groomrlink.com. We aim to respond within 5 business days and, where approved, process refunds back to your original Razorpay payment method within 7–10 business days.

If a payment fails, we will notify you and attempt to collect it again. If payment remains outstanding after a grace period, your account may be suspended until the balance is settled, as described in our Terms of Use.

We may update this policy from time to time. We will notify salon owners by email or in-dashboard notice at least 14 days before material changes take effect.

GroomrLink
Email: contact@groomrlink.com